Personal, Local Service
KelseyCare Advantage Concierge • Old-Fashioned Service
KelseyCare Advantage is dedicated to providing an outstanding experience for our members. That is why, as KelseyCare Advantage members, your retirees will have exclusive access to a concierge team that can help answer questions about their plan and its benefits. Highly trained KelseyCare Advantage concierge representatives offer guidance that can simplify the health care process, increase efficiency, and ease communication for your retirees.
The KelseyCare Advantage Concierge is a trusted information source through the entire health care experience. It’s like having a personal assistant and a health care advocate rolled into one.
The KelseyCare Advantage Concierge team is available to assist with:
Appointments
A concierge can provide personalized assistance in scheduling appointments and finding both primary care physicians and specialists.
Billing
A concierge can assist with resolving complex billing and eligibility issues.
Clinic Services
A concierge can provide expert guidance regarding specific services available at each clinic location as well as assistance in finding nearby clinic locations.
Benefit Inquiries
A concierge can help resolve problems and answer questions about your retirees’ plan and their benefits.
Prescription Drug Benefit Services
Concierge representatives work with members to ensure that they fully understand the Part D portion of their coverage and can directly connect them with a clinical pharmacist, who can answer any questions they may have regarding their prescription drug benefit.
Prescription Cost Savings Review
To help protect members that have a coverage gap or “donut hole” in their Medicare Part D plan, a concierge can connect members with a clinical pharmacist who can personally review their medications and make recommendations to their physicians for lower cost medications during the gap.